FAQ
We value your Privacy
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
About Products
1.About packing
using simple packing, every set packed in a plastic bag, and 10 sets in a big plastic bag.
2.About size
Please refer to "size" section in each product for more details. About the size chart, please visit: size chart
3.Do you accept OEM condition and what is minimum quantity for OEM condition?
Yes, OEM condition is welcomed and the minimum quantity depend on the items you order. And please send the clearly model pictures which you want to order to us, we will submit them to our Designers, once we have the material, we could product for you in time. If have not, we will search them for you, and then product. and send the samples with other items you order for you first so that you could check. More detail, please visit: OEM Service
4.About the Material
We use high quality fabric which can be easily stretched, Please refer to "Material" section in each product for more details.
About Price and Payment
1.About the price
Please refer to "price" section in each product for more details.
2.The discount policy
We offer 5% discount if the total is above USD$1,000. If more than USD$2,500,having 10% discount. and more than USD$5,000, having 15% discount(not include delivery cost,tax and VAT).
If you need order more than USD$30,000 or 200 pieces per style/color/size, please get in touch with our business manager diretly: linpm5@gmail.com
3.About loyalty discount or rewards scheme
Yes, we supply loyalty discount, we will calculate your monthly order volume.(without the shipping cost, tax and VAT). Once more than USD$2,500, all the order which you place in the next month will have get 5% discount. And more than USD$5,000, get 10% discount at least, more than USD$10,000, get 15% discount.
4.Our payment and bank remittance information.
We accept the Credit Cards, PayPal, Bank Transfer and Western Union payment. Small or sample order, we accept payment online directly.
If you want to pay me through Bank or Western Union, please contact us for receiver's information.
5. About payment time
We accept online instant payments by Credit Cards & Paypal. General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.
About Order
1.What is the minimum order quantity?
Most of the products have not minimum order quantity requested, but the minimum amount USD$99 each order is requested, no include delivery cost,tax and VAT. For order amount under USD$99, we will increase the price according to your finalized order quantity.
Our website fit for medium and small wholesale business. If you need order more than USD$10,000 or 200 pcs per style/color/size, please get in touch with our business manager diretly: service@dear-lover.com（Linda）
2.About order less than USD$99 ?
If the order amount under USD$99, you are asked to pay for the sample and delivery charge .The price for sample will be increased at 30% based on our primitive price.
3.About the order process
We make that place the order from us is as secure and simple as possible. You could make order from our web site online.
At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).
And then, after you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)
Third, after you receive the invoice, please pay soon and tell us the information so that we could check your pay and send the parcel to you in time, and then we will tell you the tracking number which you could check online.
About Shipping
1.How to package?
We will ship by international express packages EMS/DHL/UPS/TNT, or we will shipping by the sea, if the order cubage is more than 1 stere, that depending on the area you live in.
2.Could we have any discount of postage?
Yes, of course. We are the VIP customer of most international express companies, we can have preferential cheaper price of the shipping. For example, EMS give us 40% discount from the post office of the total compare with the general customer.
3.How many days it takes?
General it takes 3-4 working days to all the world by UPS, and 5-7 working days by EMS (except Russia), and 4-5 working days by TNT,and 7-30 working days by postal packet
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
About Products
1.About packing
using simple packing, every set packed in a plastic bag, and 10 sets in a big plastic bag.
2.About size
Please refer to "size" section in each product for more details. About the size chart, please visit: size chart
3.Do you accept OEM condition and what is minimum quantity for OEM condition?
Yes, OEM condition is welcomed and the minimum quantity depend on the items you order. And please send the clearly model pictures which you want to order to us, we will submit them to our Designers, once we have the material, we could product for you in time. If have not, we will search them for you, and then product. and send the samples with other items you order for you first so that you could check. More detail, please visit: OEM Service
4.About the Material
We use high quality fabric which can be easily stretched, Please refer to "Material" section in each product for more details.
About Price and Payment
1.About the price
Please refer to "price" section in each product for more details.
2.The discount policy
We offer 5% discount if the total is above USD$1,000. If more than USD$2,500,having 10% discount. and more than USD$5,000, having 15% discount(not include delivery cost,tax and VAT).
If you need order more than USD$30,000 or 200 pieces per style/color/size, please get in touch with our business manager diretly: linpm5@gmail.com
3.About loyalty discount or rewards scheme
Yes, we supply loyalty discount, we will calculate your monthly order volume.(without the shipping cost, tax and VAT). Once more than USD$2,500, all the order which you place in the next month will have get 5% discount. And more than USD$5,000, get 10% discount at least, more than USD$10,000, get 15% discount.
4.Our payment and bank remittance information.
We accept the Credit Cards, PayPal, Bank Transfer and Western Union payment. Small or sample order, we accept payment online directly.
If you want to pay me through Bank or Western Union, please contact us for receiver's information.
5. About payment time
We accept online instant payments by Credit Cards & Paypal. General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.
About Order
1.What is the minimum order quantity?
Most of the products have not minimum order quantity requested, but the minimum amount USD$99 each order is requested, no include delivery cost,tax and VAT. For order amount under USD$99, we will increase the price according to your finalized order quantity.
Our website fit for medium and small wholesale business. If you need order more than USD$10,000 or 200 pcs per style/color/size, please get in touch with our business manager diretly: service@dear-lover.com（Linda）
2.About order less than USD$99 ?
If the order amount under USD$99, you are asked to pay for the sample and delivery charge .The price for sample will be increased at 30% based on our primitive price.
3.About the order process
We make that place the order from us is as secure and simple as possible. You could make order from our web site online.
At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).
And then, after you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)
Third, after you receive the invoice, please pay soon and tell us the information so that we could check your pay and send the parcel to you in time, and then we will tell you the tracking number which you could check online.
About Shipping
1.How to package?
We will ship by international express packages EMS/DHL/UPS/TNT, or we will shipping by the sea, if the order cubage is more than 1 stere, that depending on the area you live in.
2.Could we have any discount of postage?
Yes, of course. We are the VIP customer of most international express companies, we can have preferential cheaper price of the shipping. For example, EMS give us 40% discount from the post office of the total compare with the general customer.
3.How many days it takes?
General it takes 3-4 working days to all the world by UPS, and 5-7 working days by EMS (except Russia), and 4-5 working days by TNT,and 7-30 working days by postal packet